Your brand is bigger than you think

Businesses often underestimate the appeal and importance of their brand. This is a mistake – the value of your brand is much bigger than its visual appeal. From the voice that answers the phone to your emails, invoices, vehicles and office fit-out, creating a clear and consistent brand identity across your entire business is crucial.

To help you on your journey, let's look at three key steps to brand consistency:

1. Create clear brand guidelines

Your brand identity is dependent on both the content of your messages and your presentation style. The following two documents are critical:

• A brand message document focuses on how you spread the word, from tone-of-voice considerations to delivery mechanisms, values, and vision. This document is about how your brand presents itself to customers and employees.
• A clear company style guide is also key. A thorough style guide helps to ensure consistency across customer touchpoints and design elements, from logos and colour palettes to fonts, tag lines, graphics, and templates.

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2. Take your staff on the journey

Your brand is about more than media representation. It's also dependent on the team that delivers your message. Employees should understand your brand identity, including the messages, values, and vision that you want to highlight. As the face of your business, your staff are the first point of contact between your business and the rest of the world.

Talk to your people about the meaning behind your company logo. Tell them your history and story, and inspire them to communicate your value to the market. You can involve your company values into day-to-day operations and follow your brand vision every single day.

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3. Attention to detail is key

When it comes to consistent branding, the details make all the difference. In order to deliver a cohesive brand identity to your customers and employees, every design element and customer interaction is significant. Much like telling a story, the intricate details make the bigger picture clearer and more believable.

Developing a clear and consistent brand identity is a core element of business success. When you communicate your story with confidence, your business will make sense to the market and you'll benefit from greater levels of recognition, trust, engagement, and loyalty. For branding that cuts through the noise of modern life, reach out to Living Lines today.

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For more information and branding advice, contact article author and branding expert, Susan Jones, director of Living Lines branding agency on  0410 590 737.